frequently asked questions

Click on any question below to reveal the answer. If you need additional help, feel free to contact our customer service team at info@noviqoskin.com.

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How do I apply promo/discount codes?

To apply a promo or discount code:

  • ⁠Proceed to checkout and enter your code in the ['Discount Code'] field.
  • ⁠Click ['Apply'] to see your new total before finalizing your order.
  • Only one code can be used per order.

If you’re having trouble entering your promo code, please contact us via email at info@noviqoskin.com.

Where are you based?

We're happy to let you know that we are based in the USA.

What product is right for me?

The right product depends on your individual goals and concerns. If you’re unsure, feel free to reach out to our support team with a brief description of what you’re looking for. They’ll happily guide you to the best option.

How can I unsubscribe from the newsletter?

We understand that you may wish to unsubscribe from our newsletter. To do so, please follow these simple steps:

  1. ⁠Open any promotional email you have received from us.
  2. ⁠Scroll down to the bottom of the email.
  3. ⁠Locate the "Unsubscribe" link and click on it.

By following these steps, you will be removed from our mailing list, and you will no longer receive promotional emails from us.

How do I cancel my subscription?

When you first placed your order, you received a separate email alongside your order confirmation titled “Manage Subscriptions.”

 

In that email, you’ll find a button that takes you directly to our subscription portal.

 

From there, you can easily cancel, pause, or modify your subscription at any time.

 

If you can’t find the email or prefer help, simply contact our customer support team and they’ll cancel the subscription for you.

Do you offer wholesale?

At the moment, we do not offer wholesale or bulk discounts.

Do you offer samples?

Currently, we do not offer any samples. However, we offer a 90 Days Money Back Guarantee on all our products.

Here you can find more information about it: https://www.try-noviqo.com/policies/refund-policy.

Do you sell on Amazon?

No, we currently do not sell on Amazon. If you see our product under the same or a different name on Amazon, it’s a fake product, and we do not recommend buying it.

Are import taxes applied to international orders?

There are no additional import taxes when you place an order with us. The import tax is already covered by us since it's getting shipped from our international warehouses.

Can I cancel my order once it has been shipped?

We sincerely apologize for any inconvenience caused, but since your package has already been shipped and taken from our warehouse, we are unable to cancel the order. However, we want to make sure you are completely satisfied with your purchase.

 

Once you receive your package, you are welcome to try the product risk-free. We offer a 90-day money-back guarantee if you do not see the desired results, which begins on the day the order is marked as delivered.

What's your refund policy?

We offer a straightforward guarantee: If you're not satisfied for any reason, return it within 90 days for a complete refund. Just contact our team at info@noviqoskin.com. No questions, no hassles.

What are your shipping times?

📦 Our regular shipping times are 3 to 6 working days.

 

Our primary carrier in the United States is UPS.

How can I contact you?

If you have any questions, our support team is here to help. You can reach us directly by email at info@noviqoskin.com or by submitting a request through our contact form.

 

Our team is available Monday through Friday, 9:00 a.m. to 5:00 p.m., and will respond as quickly as possible.

 

For quicker answers, we also recommend reviewing the frequently asked questions above, where many common topics are already covered.